Security matters. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Booking an engineer is easy with Virgin Media. If digging / drilling / new external & internal cables are required the. Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. Plug into the Hub Push the white cable with the black label into the Hub. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. Would I be able. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. . not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Broken box outside of house in Networking and WiFi Wednesday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections Tuesday New Install Assistance. Account - Mobile. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. But I have no Virgin Media Wall socket in my room. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Account - Mobile. Networking and WiFi. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Quick tips on prepping for Virgin Media technician's visit. Back a step. Perfect for when you can’t all decide on what to watch. Account - Cable. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Reply. Tech Chatter. Options. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up. Should I cancel and request an engineer to install. But I have no Virgin Media Wall socket in my house. Thing is, I've been to the house, Virgin haven't, and I am 99. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. QuickStart, set up and connections. how can I go about changing our self install to having someone come and install it for us? on 03-08-2020 18:05. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Account - Mobile. QuickStart, set up and connections. Sometimes there is no wall box, just a trailing cable. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Being connected to the internet is one of the most important modern essentials in 2022,. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Try the automated service status number 0800 561 0061 to check for any faults in your area. Options. CUSME. Hello, I'm trying to set up my Virgin Media broadband. But I have no Virgin Media Wall socket in my house. on 04-02-2023 11:17. I found some other soket but I don'. . Everything you need is posted to you. Some properties do not have a wall socket, only a cable. Occasionally only a very short stub of wire is left. Adduxi. Plug into the Virgin Media wall socket. We're here to help. on 19-10-2022 19:35. 2 as the wire is already in. Get the Hub ready by connecting the wires. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. Just. May I know which one I can connect. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Dave. . Manage Your Account. on 06-03-2023 09:36. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. Browse Virgin Media Virgin Media Community. Thanks If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Hello sophieboulter1. but it’s a cable that looks like the one that goes into the hub and is supposed to go into the wall socket like ones from the original self. This means you'd have to change your install to a manned one instead. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. I need to arrange for an engineer to fit a wall socket as I have just moved into this house and received a quick start kit today, unaware I needed a wall socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. There is no other wall socket or anywhere for the round wire to go. 2 Uninstall TiVo box. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. Browse Virgin Media Virgin Media Community. Connection To socket and hub firm. Is there some way I can convert RJ11 to coax or will I have to (if. My Virgin Media App. You need to go outside and locate the brown or grey omnibox on the wall. The a ppointment can be as soon as possible. Hi all, when I signed up for Virgin Media, it said the service was available at my house. What I need to do? - 5432597. My Virgin Media App. The cables from the external box lead to a Bt open reach socket and a blank socket. connector cable from the wall socket, as we’ll be re-using that later. correctly to the Virgin Media wall socket, please follow these instructions to get set up. 9% confident there is no Virgin Media socket installed. Virgin let me select the self set up kit. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Account - Mobile. Network Trial. Security matters. Hello sophieboulter1. But I don't have a splitter or any 'Virgin media socket'. The Gamer Lounge. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Now to my Issue: I opted for the self-installation ki. Tudor. Installing and configuring your kitHi, I ordered a self installation kit but of course I do not have a VM wall socket. It could be any of the 4 screw terminals in the first picture. New customer, trying to self install my hub and 360 box. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Virgin Mobile. I'm very sorry to hear about the non wall socket. in Networking and WiFi Sunday; No Virgin Media Wall socket . Solved: Previously, I had BT connection so I need a wall socket. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Quick tips on prepping for Virgin Media technician's visit. £8p/m extra or included with Gig1 or Volt. Installation: Wall socket issue. Been trying to call VM to book an engineer to visit and help set up cabling, etc but. Solved: Hi guys and gals. The socket you need will be marked with the Virgin Media logo. I have received my quick start-up kit. Re: I’ve got a self installation but no actual boxMy internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. I am so sorry to hear that you seem to be missing a wall socket in the home. 3K subscribers in the VirginMedia community. Booking an engineer is easy with Virgin Media. on 03-08-2020 18:05. . I have no wall socket to plug my hub 4 into which I was ensured would be in my property by the sales team. The cable on the right looks like is for a Freeview TV antenna. Call the Pre-installation and delivery team on. The wall socket has a thick plug bit. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. I am so sorry to hear that you seem to be missing a wall socket in the home. The cable could be hidden within, or behind, furniture. We're here to help. Back a step. Security matters. ReplyGig1 upgrade self install, unsure about current questionable coax. Post up some photos of your wall socket and its cable ends and Hub socket. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Connect the Hub’s power cable with the blue tab. 2 as the wire is already in. 😞 There are cases where we'd need to convert a self-install to a. Surly there has been a connection previously otherwise we wouldn't have bee. I have checked outside and there is a brown box shared with the neighbour. I tried both the wires, it didn’t set up the WiFi. Follow these simple installation steps for your Virgin Media home phone set up. 1. Don’t plug the power cable into a plug socket yet. I make the order with Quick Install, but I don’t have any wall socket in my house. 5. Once you have hunted around for the examples linked above, if you don't think you have a conn. Security matters. Got my VM hub sent today, self installation kit however I don’t a VM socket but do have exterior box outside but only leads to Comcast box stating tv… any ideas or suggestions before ringing the installation teamSolved Remove Un Phone Line Just Cut It Virgin Media Community 4936267. There is no difference in wall sockets and cables, so you can freely connect any device to any socket. 0 Kudos. I’ve ordered a broadband only package and it said I was applicable for a self install kit. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Switched On Families. The wall box may be branded with the logos of an old cable TV company (not VM). Rob. No Wall Socket For Self Install Virgin Media Community 4594311. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through the wall and plug the router into the wardrobe. Got my virgin media self install kit but I don't have a virgin socket. We would like to show you a description here but the site won’t allow us. Manage Your Account. Socket should be on the underside. on 03-08-2020 18:05. Broadband wifi self install wall socket. Hello, I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall socket in my house. I was told when purchasing the broadband package that fibre was available here. You need a small spanner to remove this. Hi PicklesPower, Welcome to the Community and thank you for posting. I only had the option for self installation. on 15-02-2022 10:03. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The cable going in will be a double “shotgun barrel” type cable. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Plug into the Hub. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. We would like to show you a description here but the site won’t allow us. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Yep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. First picture is telephone socket which is now not used. Browse Virgin Media Virgin Media Community. We would like to show you a description here but the site won’t allow us. Tried looking but. . @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. On the day of activation, connect your new router to the master phone socket. The cable could be hidden within, or behind, furniture. I am trying to set up our wifi. Virgin Media; My Virgin Media; Shop; Help;. SpeedQuickStart, set up and connections. But there are 2 wires leading which can be plugged in the hub. Got my virgin media self install kit but I don't have a virgin socket. The one thats on the bottom is the one you need for Virgin. Switched On Families. Tech Chatter. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Reply. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. Post a few pictures of what you have. The Messiest Home Unifi Setup Ubiquiti Community. Installing and configuring your kitQuickStart, set up and connections. Have you downloaded and used our Connect App yet? It'. Please support me in this regard. The threaded fitting on the back of a VM Hub is a F-Socket and the RG6 coax cables have a F-Plug. Go to solution. These are the two boxes I can find in the house. When you place your order, we'll let you know. I recently moved to new house, i get my router today but there is no virgin box in home, just there is a virgin cable but wothout any socket connected to that Can i buy a wall socket? Or i should wait for technicin. Friday or 8AM. My Virgin Media App. 4. The hub got delivered on time as promised. Can I just ask if you have been able to get in touch with the team since your post? If not, please let me know and I wil. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Checked every room in the new house but there were none. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. on 06-03-2023 09:36. Hi all, I’m terrible with networking and never had to self install a fibre connection before. 1. Second, you'll likely need a manned installation for your VM services. Networking and WiFi. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Get the Hub ready by connecting the wires. Go to solution. There are cases where we'd need to convert a self-install to a manned one if this socket. Switched On Families. New to the UK and just moved into our first home here. Speedon 17-12-2022 10:39. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in Networking. Account - Cable. Just moved in to new (rental) flat. 5. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. I’m having the exact same problem. Manage Your Account. on 15-04-2023 16:54. . QuickStart, set up and connections. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Thanks mate. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Solved: Hello, we got our self install kit delivered and I wanted to connect it, but we don't have a VM socket in our house So I need help - 5308127 Browse Virgin Media Virgin Media CommunityQuickStart, set up and connections. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My Virgin Media App. Hi Owenclark, thanks for posting on our help forums and for joining the VM community. Hey peoples Just ordered the self installation for the 1gb internet as said was good to go on the website when ordering. The box does however have a hole in the bottom, through which i could see some. 5. The coax cable from the study can be used for the other 360 box in the kitchen. I'm a Very Insightful Person, I'm here to share knowledge. Ashleigh_C. Forum; Apps. . Just remove the TV parts from the cover to leave a blank hole and thread the co-ax through the hole. Options. It is surface clipped usually. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Absolutely not. Virgin Mobile. Stay safe online. Change to a manned installation. Manage Your Account. Hello, I received the virgin media self installation kit yesterday, I got because it was supposed to be faster than having a engineer coming over which would take weeks, and also because I was told that my new flat had virgin media in the past, turns out that it's not that easy because the cable doesn't fit on the wall socket so at this point I. I can’t find any trailing cable at all. But I have no Virgin Media Wall socket in my - 5383603. Ju. Mobile Your Account. Any idea what next? TY. Virgin Media;. Intelligent WiFi Pod Trial. Ordered VM broadband and was recommended by the website to select the self quick install option. Hi, Iv just received my new broadband. Manage Your Account. Call the Pre-installation and delivery team on 0800 052 1734. We have tried plugging it into the only box we found it would fit but no luck. Post up some clear photos of the sockets, cables etc. on 30-09-2022 14:24. Do I - 5019032Follow these steps to install your virgin Media Broadband, TV and Phone service. Manage Your Account. 0 Kudos. It's great to hear your wall socket concerns have now been addressed and resolved. When you place your order, we'll let you know. Hi there. This seems to be the only way that i can speak to someone about the issue. . We have a virgin media wall socket with an ethernet port in the. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. you take control of your Virgin Media life. You should see a cable going through the wall and if you trace this inside, you should get the cable. Options. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Finally, they'll complete the setup to make sure it's all working. 1) remove the attenuator from the existing cable, plug it into back of hub. When I was going to self-install it, I didn't find any wall socket. Virgin Media; My Virgin Media; Shop; Help;. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. Plug the cables into the hub. Manage Your Account. Thanks, Scott. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. . The box and cables may have been removed by the previous occupiers. Posted in QuickStart, set up and connections. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Available with M50 broadband or faster. All the wall. Networking and WiFi. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketWish I did spend the bit extra now, the router is already on the way annoyingly. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. I need to arrange for an engineer to fit a wall socket as I have just moved into this house and received a quick start kit today, unaware I needed a wall socket. 2 weeks ago - last edited 2 weeks ago. Wall Socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Account - Mobile. 2. But I have no Virgin Media Wall socket in my house. Community Natter. Sorry to hear you need some additional support with your installation due to missing some sockets required. New customer, trying to self install my hub and 360 box. 1. Can a member of the team contact me to arrange a. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Manage Your Account. Please help. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Call them up and mention it to them otherwise they more than likely won’t say anything about it. Explain what needs to be done and book an engineer visit. 2. The kid arriving on Tuesday the 29. 05-12-2022 17:10 - edited 05-12-2022 17:10. Account - Mobile. However, I do not have any of the specified wall sockets available. Failing this. screw the master socket back to the wall. 3K subscribers in the VirginMedia community. When you see. Next, connect the power cable. The internal wall boxes are mostly oblong. There are multiple different branded wall boxes inside our flat but none. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…If you don't have the cabling then call the pre-installs team on 0800 052 1734. Most QuickStart kits have just 6 cables, connectors and powerlines to. Being connected to the internet is one of the most important modern essentials in 20. Browse Virgin Media Virgin Media Community. I can’t find any trailing cable at all. Account - Mobile. . Self-install: We can deliver your QuickStart kit to any UK home address or your chosen Click & Collect point for no extra cost. Virgin Media; My Virgin Media; Shop;. Browse Virgin Media Virgin Media Community. Thing is, I've been to the house, Virgin haven't, and I am 99. Sometimes there is no wall box, just a trailing cable. At least 30Mbps download speeds in every room or £100 one-off credit. . Virgin Phone Switchover. Networking and WiFi. This hole will typically be up to 1cm in diameter and often positioned near your front door.